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Clinic Toolkit: Communication

Strategies

Tools and resources

 General resources

 

AHRQ Case Study

The Nebraska Center for Rural Health Research Toolkit

Includes tools, checklists, presentations, case studies, etc. for Reporting Culture, Just Culture, Flexible Culture and Learning Culture.  

Establish and use structured communication tools.

Minnesota Medicine: “Keep Your Eye on the Patient”

ACOG: Communication Strategies for Patient Handoffs

Primer: AHRQ Hand-off

IHI: "Situation, Background, Assessment, Recommendation (SBAR) Toolkit"

AMA: Resources for Improving Patient Handoffs 

TeamSTEPPS: SBAR Nurse-to-Physician

Case Study: Improving Patient Safety at Maine General Hospital

Develop a structured hand-off process.

University of Mississippi Medical Center: Hand off policy

Compass Group, Inc: Hand-Off Communication

Establish a “stop the line” policy.

Barnes Jewish Hospital: Example of "Stop the Line" policy

MHA: “Stop the Line” Sample Policy 

NIH Speak up For Your Safety

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