Strategies

Audit Questions

Tools and Resources

 

Effective Process Improvement (EPI) Work Plan

See work plan here: [DOC]

General resources

 

 

Case Studies http://www.ahrq.gov/about/casestudies/ptsafety/

 

Guide

Institute for Patient and Family Centered Care: Advancing the Practice of Patient- and Family-Centered Care in Primary Care and Other Ambulatory Settings: How to Get Started

http://www.ipfcc.org/pdf/GettingStarted-AmbulatoryCare.pdf

 

Tool

The Nebraska Center for Rural Health Research http://www.unmc.edu/rural/patient-safety/Toolbox/Learning%20Culture/Learning.htm

 

Tool

Institute for Patient and Family Centered Care: Partnering with Patients and Families to Enhance Safety and Quality: A Mini Toolkit http://www.ipfcc.org/tools/Patient-Safety-Toolkit-04.pdf

1) Solicit patient/resident/client & family input.

Article

Patient Safety Councils: A New Tool for Patient Safety http://www.psqh.com/julyaugust-2009/162-ahrq-july-august-2009.html

 

Tool

Institute for Patient and Family Centered Care:  Patient and Family Advisory Councils: A Checklist for Getting Started http://www.ipfcc.org/advance/IFCC_Advisoryworkplan.pdf

 

Tool

Institute for Patient and Family Centered Care: Partnering with Patients and Families to Enhance Safety and Quality: A Mini Toolkit http://www.ipfcc.org/tools/Patient-Safety-Toolkit-04.pdf

 

Tool

Dana Farber Patient and Family Advisory resources

http://www.dana-farber.org/Adult-Care/New-Patient-Guide/Adult-Patient-and-Family-Advisory-Council/Establishing-Patient-and-Family-Centered-Care.aspx

2) Empower patient, resident, client & families to be informed and voice their concerns.

Article

Improving Patient Safety and Satisfaction via Patient Portals http://www.aacc.org/publications/cln/2011/April/Pages/PatientSafetyFocus_Portals.aspx#

 

Article

Measuring the Impact of Patient Portals - What the Literature Tells Us

http://www.chcf.org/~/media/MEDIA%20LIBRARY%20Files/PDF/M/PDF%20MeasuringImpactPatientPortals.pdf

 

Model Policy

MHA: “Stop the Line” Sample Policy [DOC]

 

Model policy

U-M Hospitals and Health Centers Model stop the line policy

http://www.npsf.org/wp-content/uploads/2011/10/SUPS_IG_Speak-Up-With-Safety-Concerns.pdf

 

Tool

NPSF Fact Sheets and Guidelines for Patients and Consumers

http://www.npsf.org/for-patients-consumers/tools-and-resources-for-patients-and-consumers/

 

Tool

Center for Shared Decision Making

http://patients.dartmouth-hitchcock.org/shared_decision_making.html
 

Tool

Joint Commission Speak Up materials

http://www.jointcommission.org/speakup.aspx

Tool

Informed Medical Decision Making Foundation

http://informedmedicaldecisions.org/shared-decision-making-in-practice/tools-for-providers/

3) Effectively disclose unanticipated outcomes.

Article

A Consensus Statement of the Harvard Hospitals, "When Things Go Wrong - Responding to Adverse Events," Burlington, Massachusetts Coalition for the Prevention of Medical Errors, 2006: http://www.macoalition.org/documents/respondingToAdverseEvents.pdf

 

Article

Full disclosure and apology, Lucian L. Leape, MD

https://ps.mcic.com/appdocs/lps/Full%20Disclosure%20and%20Apology%20by%20L%20Leap%20-%20Phys%20Exec%202006.pdf

 

Article

ECRI "Disclosure of Unanticipated Outcomes" https://www.ecri.org/Documents/Patient_Safety_Center/HRC_Disclosure_Unanticipated_Events_0108.pdf

 

Tool

The Doctors Company Disclosure Resources

http://www.thedoctors.com/KnowledgeCenter/PatientSafety/DisclosureResources/index.htm

4) Supports patient/resident/client understanding of health care information.

Tool

AHRQ's Health Literacy Universal Precautions Toolkit

http://www.ahrq.gov/qual/literacy/

 

Tool

HRSA Culture, Language and Health Literacy

http://www.hrsa.gov/culturalcompetence/index.html

 

Tool

Stratis Health Cultural Competence resources

http://www.stratishealth.org/expertise/disparities/cultural.html

 

Tool

MN Health Literacy Partnership Teach-back guide

http://healthliteracymn.org/sites/default/files/images/files/Teach-Back%20Program%20Guide.pdf

 

5) Define expectations around service standards.