KEY ELEMENTS

Soliciting input
Patient/family empowerment processes
Effective disclosure
Health care literacy and cultural competence

Strategies and tactics in this subculture are devoted to empowering patients/families as team members and include recommendations around soliciting patient/family input and conducting effective disclosure when an error occurs. Also, strategies and tactics address health care literacy, cultural competence, and effective service standards.

Audit Questions
HOSPITAL Toolkit
CLINIC Toolkit
LONG TERM CARE Toolkit

Road Map Getting Started