| Strategies | Potential Tools and Resources for Engagement of Patient/resident/Client, Family |
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General info and tools |
Advancing the Practice of Patient- and Family-Centered Care in Hospitals: How to Get Started: [PDF] Advancing the Practice of Patient- and Family-Centered Care in Primary Care and Other Ambulatory Settings: How to Get Started: [PDF] Partnering with Patients and Families to Enhance Safety and Quality: A Mini Toolkit: [PDF] |
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1) Solicit patient/resident/client & family input. |
Patient and Family Advisory Councils: A Checklist for Getting Started: [PDF] Partnering with Patients and Families to Enhance Safety and Quality: A Mini Toolkit: [PDF] Patient Safety Councils: A New Tool for Patient Safety Dana Farber Patient and Family Advisory resources The Guide for Developing a Community-Based Patient Safety Advisory Council provides information and guidance to empower individuals and organizations to develop a community-based advisory council. These councils involve patients, consumers, and a variety of practitioners and professionals from health care and community organizations to drive change for patient safety through education, collaboration, and consumer engagement: [PDF] 10 Questions you can ask to promote good Nursing Home Care [PDF] |
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2) Empower patient, resident, client & families to be informed and voice their concerns. |
Improving Patient Safety and Satisfaction via Patient Portals Measuring the Impact of Patient Portals - What the Literature Tells Us: [PDF] NPSF Fact Sheets and Guidelines for Patients and Consumers MHA Model “Stop the line” policy: [DOC] Joint Commission Speak Up materials Model stop the line policy: [PDF] |
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3) Effectively disclose unanticipated outcomes. |
A Consensus Statement of the Harvard Hospitals, "When Things Go Wrong - Responding to Adverse Events," Burlington, Massachusetts Coalition for the Prevention of Medical Errors, 2006: [PDF] The Doctors Company Disclosure Resources Premier's Sample hospital policies on disclosure Full disclosure and apology article, Lucian L. Leape, MD: [PDF] ECRI "Disclosure of Unanticipated Outcomes": [PDF] Daily Goals template: This tool improves communication among care team and family members regarding the patient's care plan. |
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4) Supports patient/resident/client understanding of health care information. |
AHRQ's Health Literacy Universal Precautions Toolkit HRSA Culture, Language and Health Literacy Stratis Health Cultural Competence resources MN Health Literacy Partnership Teach-back guide: [PDF] |
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5) Define expectations around service standards. |
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