Strategies Potential Tools and Resources for Engagement of Patient/resident/Client, Family

General info and tools

Advancing the Practice of Patient- and Family-Centered Care in Hospitals: How to Get Started: [PDF]

Advancing the Practice of Patient- and Family-Centered Care in Primary Care and Other Ambulatory Settings: How to Get Started: [PDF]

Partnering with Patients and Families to Enhance Safety and Quality: A Mini Toolkit: [PDF]

1) Solicit patient/resident/client & family input.

Patient and Family Advisory Councils: A Checklist for Getting Started: [PDF]

Partnering with Patients and Families to Enhance Safety and Quality: A Mini Toolkit: [PDF]

Patient Safety Councils: A New Tool for Patient Safety

Dana Farber Patient and Family Advisory resources

The Guide for Developing a Community-Based Patient Safety Advisory Council provides information and guidance to empower individuals and organizations to develop a community-based advisory council. These councils involve patients, consumers, and a variety of practitioners and professionals from health care and community organizations to drive change for patient safety through education, collaboration, and consumer engagement: [PDF]

10 Questions you can ask to promote good Nursing Home Care [PDF]

2) Empower patient, resident, client & families to be informed and voice their concerns.

Improving Patient Safety and Satisfaction via Patient Portals

Measuring the Impact of Patient Portals - What the Literature Tells Us: [PDF]

NPSF Fact Sheets and Guidelines for Patients and Consumers

MHA Model “Stop the line” policy: [DOC]

Joint Commission Speak Up materials

Model stop the line policy: [PDF]

Center for Shared Decision Making

Informed Medical Decision Making Foundation

3) Effectively disclose unanticipated outcomes.

A Consensus Statement of the Harvard Hospitals, "When Things Go Wrong - Responding to Adverse Events," Burlington, Massachusetts Coalition for the Prevention of Medical Errors, 2006: [PDF]

The Doctors Company Disclosure Resources

Premier's Sample hospital policies on disclosure

Full disclosure and apology article, Lucian L. Leape, MD: [PDF]

ECRI "Disclosure of Unanticipated Outcomes": [PDF]

Daily Goals template: This tool improves communication among care team and family members regarding the patient's care plan.

4) Supports patient/resident/client understanding of health care information.

AHRQ's Health Literacy Universal Precautions Toolkit

HRSA Culture, Language and Health Literacy

Stratis Health Cultural Competence resources

MN Health Literacy Partnership Teach-back guide: [PDF]

5) Define expectations around service standards.

AHRQ's CAHPS Standards for Customer Service