Strategies | Potential Tools and Resources for Teamwork |
1) Determine readiness to engage in teamwork efforts. |
AHRQ Patient Safety Primer on Teamwork AHRQ TeamSTEPPS® Readiness Assessment Tools. Answering these questions can help an institution understand its level of readiness to initiate the TeamSTEPPS® program. Staff may find it helpful to have a colleague review responses or to answer the questions with a larger group (e.g., senior leaders). |
2) Recruit and train teamwork facilitators. |
Refer to work done in Getting Started domain. |
3) Train team members. |
AHRQ CUSP Teamwork and Communication video AHRQ CUSP Peer-to-Peer Counseling video AHRQ Team Formation Video - Long Term Care Dimension 1. Teamwork
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4) Assess gaps in teamwork. |
"What Went Right: Lessons Learned from Flight 1549" article TeamSTEPPS® Readiness Assessment Tool TeamStepps® simulation training information AHRQ PSNet primer on disruptive behavior "Disruptive Physician Behavior," by Owen MacDonald, Group Publisher, Quantia MD, May 15, 2011 |
5) Establish site-specific teamwork communication work plans. |
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6) Reassess gaps to ensure training has successfully addressed them. |
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7) Align hiring, training, and performance standards with teamwork goals. |
Job Shadowing tool: Job shadowing is recommended in units that are not doing well according to the CUSP team check-up tool. |