General resources

Case Study

Commonwealth Fund Sentara Healthcare: Making Patient Safety an Enduring Organizational Value [PDF]

Set clear expectations for patient safety — governing body/board

Resource List

Improving Patient Safety in Medical Offices: A Resource List for Users of the AHRQ Medical Office Survey on Patient Safety Culture [PDF]

White Paper

IHI: "Leadership Guide to Patient Safety" [PDF]

Set clear expectations for patient safety —executive administration

Article

IHI: “Creating a Culture of Excellence” [link] 

Article

NIH: Understanding Quality and Safety Problems in the Ambulatory Environment [PDF]\

Article

“Leaders Can Turn Barriers to Accelerators” [PDF] 

Set clear expectations for patient safety — clinical and department leaders

Article

Article

IHI: "Leadership Guide to Patient Safety" [PDF]

Article

Center for American Nurses: “The Nurse’s Role in Promoting a Culture of Patient Safety”  [PDF]

Set clear expectations for patient safety — physician leaders

Article

Johns Hopkins Quality Update: "Embracing the Physician's Role in Safety" [link]

Article

IHI: “Engaging Physicians in a Shared Quality Agenda” [link]

Set clear expectations for patient safety — supervisors/managers

Article

IHI: “Strengthening the core: Middle managers play a vital role in improving safety” [link] 

Assess safety competencies

Guide and Framework

Canadian Patient Safety Institute: “Patient Safety Competencies For Health Professionals” [PDF]