Strategies | Potential Tools and Resources for Communication |
1) General info and tools |
AHRQ Quality Toolkit: "Patient Safety Through Teamwork and Communication" AHRQ video: "CUSP Improving Teamwork and Communication" |
2) Establish structured communication tools |
AHRQ TeamSTEPPS Essentials Course AHRQ TeamSTEPPS Long Term Care Essentials Course TeamSTEPPS presentation outlining communication tools: [PDF] IHI: "Situation, Background, Assessment, Recommendation(SBAR) Toolkit" AHRQ/Denver Health Medical Center Communication Toolkit AHRQ CUSP Rounds Observation Template: This tool provides a structured approach for improving teamwork and communication behaviors that would otherwise bring down staff morale and patient care delivery across and between disciplines. AHRQ CUSP Daily Goals Worksheet: This tool improves communication among care team and family members regarding the patient's care plan (also posted in Patient/Family Engagement) (Hospital Only) Interventions to Reduce Acute Care Transfers Interact II (Long Term Care) |
3) Develop a structured hand-off process |
AHRQ Hand-off Primer AHRQ Hand Off Video for Long Term Care AHRQ CUSP Morning Briefing Template: This tool provides a structured approach to help physicians and nurses identify the problems that occurred during the night and potential problems that may occur during the clinical day. |
4) Establish a "stop-the-line" policy |
Barnes Jewish Hospital: Example of "Stop the Line" policy |