NORTHLAND MEDICAL CENTER

Reliability in Action: Purposeful Rounding & Team Communication

Overview

Northland showed how consistent, purposeful communication practices—huddles, rounding, and real-time accountability—can make high reliability a daily reality rather than an aspiration.

Wise Practices from This Site

Download: Northland Medical Center Wise Practices (PDF)

What We Saw

Teams demonstrated intentional practices such as attentive bedside rounding, supportive accountability, and “grace with expectations,” creating an environment where staff feel seen and supported while delivering safe care.

Key Themes

• Foster a culture of supportive accountability
• Build relationship-based communication practices
• Use purposeful rounding to stay aligned
• Reinforce expectations with compassion and clarity