Domain 3: Communication

KEY ELEMENTS

Structured communication process
Structured handoffs
Stop-the-line policy

This subculture includes strategies and tactics to improve the exchange of clinical information. Well-researched best practices are included, such as strategies/tactics around structured communication processes, structured information handoffs during transitions in care, and a stop-the-line policy (which supports staff members’ ability to speak up if they think a patient may be at risk for harm).

Audit Questions
HOSPITAL Toolkit
CLINIC Toolkit
LONG TERM CARE Toolkit