Summer 2022:  MAPS Issues Statement on Patient Safety

The Minnesota Alliance for Patient Safety (MAPS) mission is “Safe Care. Everywhere.”  MAPS works to achieve its mission by engaging a diverse stakeholder coalition that includes an engaged Board of Directors, committed volunteer leaders, dedicated staff, and members that broadly represent Minnesota's healthcare community and patient partners.  MAPS focuses on educational programming, patient safety-inspired projects, patient and family engagement, and collaboration across all care settings. At MAPS we continue to dialogue together about what safe care means and how it can best be achieved.

MAPS leaders have been attentive to the well-publicized case of a former Vanderbilt University nurse who was charged with a crime for delivering the wrong medication to a patient who subsequently died.  This case has many facets beyond what can be understood by the headlines, and we believe continued dialogue that emphasizes “lessons learned” is important not just for this case but for implications on safe care everywhere.

MAPS remains committed to promoting excellence in care, a component of which is embracing a culture where errors and near misses are reported and addressed in an appropriate and timely manner.  We believe that safe care allows medical providers to work in settings where they are encouraged to bring their errors forward, where a culture of reporting mistakes is a top priority, and where medical professionals respond in ways focused on how to make each care setting a safer place and can speak up without fear of inappropriate repercussion.  The details of any case involving a medical error can be unsettling.  Safe care requires patients and families working together with medical professionals to ensure that communication and action regarding errors are responsive, transparent, and timely.

Since its establishment in 2000, MAPS has been a leading force in new standards around informed consent, medication safety, and Just Culture in Minnesota. Today, MAPS is not only expanding these efforts but tackling other emerging topics in patient safety, including patient and family engagement, diagnostic error, and transitions of care.  Please contact us via our Executive Director, Heidi Holste at to learn how to get involved in MAPS.  Visit our website to learn more –



Winter 2021: MAPS Hires new Executive Director

Heidi Holste, joined MAPS as Executive Director in December, 2021.  In this role, she provides a wide range of services as Executive Director including: project management; website management, financial management; strategic planning; communications; organizational development and growth; fundraising activities, and event planning.  Heidi has extensive experience as a non-profit Executive Director in the service industry sector, and as a board member. Heidi has a wealth of knowledge in public policy with over 20 years of experience in government relations work at the state, federal and local levels. Heidi is a graduate of the University of Wisconsin, River Falls.

Email Heidi at


Summer 2020:  MAPS Statewide Community Advisory Council Creates In-Person Care Partner

Safer Together:  The Essential Role of an In-Person Care Partner:  The MAPS Statewide Community Advisory Council, now comprised of over 70 community members, recommends healthcare organizations allow for In-Person Care Partners to ensure safe care. The development of an organization's In-Person Care Partner program protects safety through the current COVID-19 pandemic's visitor restrictions, and through future crises that might involve access restrictions to healthcare facilities and congregate care settings.

With support from our MAPS Board of Directors and several MN-based health organizations, we are pleased to release the following, "Safer Together: The Essential Role of an In-Person Care Partner."  Safer Together: The Essential Role of an In-Person Care Partner updated 8_24 

For more information on the Essential Rose of an In-Person Care Partner, or to become involved in the MAPS Statewide Community Advisory Council, visit the MAPS webpage


Spring 2019: Two new grant-funded safety improvement projects

MAPS is thrilled to receive grant funding for two safety improvement projects:

Stop Dropping the Ball: Improving Diagnosis Across Transitions of Care in Rural Communities: This innovative research project is centered on improving diagnostic test management upon discharge from the emergency department in a rural community. By co-designing a new process with community members and patients, the possibility of test result follow-up communication failures will be minimized. Funded by MMIC/Constellation and Stratis Health.

Establishing Engaged Community Advisory Boards in Assisted Living: Built on best practices for engagement, with relevance to the assisted living setting, we’ll establish meaningful community advisory boards in three pilot assisted living sites. The objective is to replicate the model statewide. These community advisory boards will create opportunities for joint decision-making and help ensure that decisions better reflect the tenant and family perspective and needs. Funded by Care Providers of Minnesota and Stratis Health.

March 2019: Annual Adverse Health Events Features Patient Story

For the first time in its fifteen-year history, a patient story was featured in the 2019 Annual Adverse Health Events publication. This is a meaningful step in bringing patient voices into the dialogue of safety improvement. MAPS was honored to work with Susan to support the sharing of her powerful story and healing journey. Please take a moment to read Susan’s story in the report. You can also watch a video of Susan sharing her story on the Include Always website here. 

MAPS Welcomes Three New Board Directors:

In April 2019, the MAPS Board welcomed three new Board members, including two consumer members. We extend a warm welcome to our new Board members!

  • Abigail Greenheck has been a caregiver and advocate for her mother who had a complicated health journey and died last year following a stroke. Abigail witnessed and experienced multiple healthcare system breakdowns. She is a group vice president at Beehive Strategic Communication. When asked why she would like to serve on the MAPS board, she stated: "I'm applying for this role for my mom, and for the members of the sandwich generation, in hopes of helping create a safer, more successful healthcare experience for people of all ages, needs, and abilities."  
  • Abraham Jacob is the chief quality officer for M Health Fairview, and a staff attending for general pediatrics at MN Masonic Children's Hospital and internal medicine at MN Masonic Hospital. When he was chief medical officer, Dr. Jacob spearheaded efforts at UMMCH to advance a culture of safety using high reliability methods and is now guiding the entire M Health Fairview system to do so.     
  • Karine Semmer lost both her husband and brother-in-law to cancer and her father to operating room procedure negligence. Karine also is the legal guardian for her mentally and physically incapacitated aunt. She is dedicated to making a difference in her community and raised over $1M to support cancer research for the Phillip G. Semmer Prostate Cancer Research Fund at the University of Minnesota. Her career includes leadership roles at Medtronic, General Mills, and the United States Air Force.  When asked why she would like to serve on the MAPS board, Karine stated: "To ensure patients, their family, and friends have a voice and resources throughout their healthcare experiences."  

October 25, 2018: Executive Director Announced

At the MAPS 9th Biennial Safety Conference, MAPS Board Chair announces Catherine Hinz as the MAPS Executive Director. MAPS welcomed Catherine Hinz as its new Interim Executive Director in June 2018, for previous announcement click here.

March 20, 2018

In March, 2018, to celebrate National Patient Safety Week, MAPS co-hosted a webinar with Stratis Health, the Minnesota Health Literacy Partnership and Hennepin County Medical Center about how health literacy can make your informed consent practices patient-friendly. "Re-imagining Consent in the Age of Health Literacy" was presented by Christopher R. Trudeau, JD who is an associate professor at the University of Arkansas for Medical Sciences' Center for Health Literacy. Click here to see the recorded presentation.

March 13, 2018

We are looking forward to the webinar, "Re-imagining Consent in the Age of Health Literacy" on March 16, 11:00-noon CT. Click here for the slides to accompany the webinar. MAPS is pleased to be co-hosting this event with Stratis Health, the Minnesota Health Literacy Partnership and Hennepin County Medical Center. Happy National Patient Safety Week!

February 28, 2018

MAPS is celebrating National Patient Safety Week (March 11-17) by co-hosting a webinar "Re-imagining Consent in the Age of Health Literacy" on March 16, 11:00-noon CT. Please click here for more information and registration details. We hope you can join us!

May 24, 2017

MAPS and Stratis Health Launch New Strategic Partnership to Advance Safe Care Everywhere

News Release

MAPS - Stratis Health Fact Sheet


Stratis Health - Deb McKinley, 952-853-8576,


April 3, 2017

Each of us will be patients during our lives. By extension, all members of society have a stake in improving the safety of our health care system. Successful implementation of a public health response to prevent health care harm requires coordination and partnership among all stakeholders, including government agencies, health care organizations, insurers, foundations, industry and other private sector organizations, as well as policymakers, patients and families, health care leaders, health professionals, and other members of the health care workforce. Learn more about the NPSF Call to Action.

January 19, 2017

Patient Safety Awareness Week is March 12-18, 2017!

Join @theNPSF and others for a Twitter chat

Patient Safety: What Patients Want (and Need) to Know
Tuesday, March 14, 2017 | 1:00-2:00 pm ET

Use the hashtag #PSAW17chat to join the conversation! 


November 14, 2016

Diagnostic Error in Medicine update

Check out this summary by Jennifer Lundblad from Stratis Health about recent diagnostic error work in Minnesota. MAPS is taking part in this important community dialogue.

 Improving Diagnosis in Healthcare

On September 22, 2015, the Institute of Medicine released a new report, "Improving Diagnosis in Health Care" which is a continuation of previous IOM reports, including "To Err is Human" from 2000. This new report focuses on the inattention given to diagnostic errors and the important need for health care workers, policy makers and patients and families to work together to address this challenge. Click here to read the entire report.